Customer Support Representative Apply

Primary Responsibilities:

• Respond promptly to customer inquiries through phone and email.
• Provide technical assistance and support for incoming queries and issues related to our online services.
• Understanding customer needs and assisting with product selection, purchases, and sign up.
• Assist customers with online sign up and setup issues.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation, and closure of support issues.
• Recommend procedure modifications or improvements.
• Preserve and grow your knowledge of help desk procedures, products, and services.
• Remain knowledgeable about all organization's products and services to provide adequate support.

Qualifications:

• Proven customer support experience or experience in a similar customer-facing role.
• Strong phone contact handling skills and active listening abilities.
• Excellent verbal and written communication skills.
• Familiarity with CRM systems and practices.
• Basic understanding of computer software usage and online services.
• Ability to troubleshoot and provide appropriate solutions to customer's technical problems.
• Ability to work comfortably in a fast-paced environment.
• Associate's or Bachelor's degree.

Job Details:

Type: Full-time

Salary: $45,000 - $55,000 per year (plus benefits)

Please Note: No agencies, phone inquiries, or walk-ins.